Service Providers

Become A Service Provider


All people or agencies who are interested in providing services to people served by California Regional Centers must complete an application and approval process, also known as vendorization. An approval of a service provider application by a Regional Center certifies that the individual or agency meets the minimum standards to provide services to developmentally disabled individuals of any Regional Center in California. Minimum service provider standards are set by the State Department of Developmental Services and described in Title 17 regulations for residential and non-residential services: Click link here. Each Regional Center is responsible for a defined geographic area. Regional Centers may approve only those service provider applicants whose business addresses are within that Regional Center’s assigned service area. However, once a prospective service provider has completed the application and approval process, their services can be utilized by any Regional Center if a person’s Individual Program Plan (IPP) identifies a need for that service. In such cases, the vendoring Regional Center shares the vendorization information with the other Regional Center requiring the services.

Prospective service providers whose business address is within the San Andreas Regional Center service area (Santa Clara, San Benito, Santa Cruz and Monterey Counties), are required to contact the Community Services Department of San Andreas Regional Center before developing services to discuss the need for the proposed service and any local issues and concerns. The Resource Department may have additional information that can assist a prospective applicant. Please call 408-374-9960 and ask to speak to the “Resource Officer of the Day”. You will be directed to the Resource Specialist who works exclusively with developing your particular type of service.

Once the need for a service has been defined, the prospective service provider will be sent a service provider application packet. This packet will include a variety of forms, all of which must be completed. Depending on what type of service the provider is offering, there may be additional licensing, certification and program design requirements which must be met before an application is accepted. San Andreas Regional Center requires that all prospective residential and day program service providers obtain necessary licenses before submitting a vendor application packet. The general vendorization requirements for all service categories are specified in Title 17, California Code of Regulations, Sections 54300 – 54390: Click link here.

Once the application packet is submitted with all required licenses or certifications, it will be reviewed for completeness. If the information provided is complete, San Andreas Regional Center will schedule an interview with the primary person for that vendored service; e.g. Administrator of Residential Service, Program Director of Day Program or Supported Living Services, etc. The purpose of the interview is to determine that the person has the necessary experience and skills to provide quality services. San Andreas has 45 days from receipt of the completed application, and/or successful interview, to approve the vendorization. If approved, the Regional Center issues a Service Provider Approval Letter that contains the provider’s assigned vendor number, approved service code, agreed rate of reimbursement and effective date. If the application is denied, the applicant will receive a letter stating the reasons for the denial and will be informed of the appeal rights, in accordance with Title 17 Regulations.

Completing the service provider application process, does NOT guarantee nor imply that the service provider will receive client referrals. Approval of a service provider application simply means that the service provider is eligible to provide the selected service for individuals served by the Regional Center at the approved/designated rate of reimbursement.

Service provider approval is also not a blanket process applied to all of the services provided by an applicant. Each service must be approved separately. For example, if a service provider offers residential services as well as out of home respite services, each of these services must undergo the application process and obtain approval, separately.

The service provider’s rate of reimbursement is determined according to the service category, as specified in Title 17 Regulations. There are several types of rate methodology structures. They include:

  • Schedule of Maximum Allowable Rates (SMA) – in which the SMA rate, as established by the Department of Health Services for services reimbursable under the Medi-Cal program, is applied;
  • Negotiated Rate – in which the rate is mutually agreed upon by the Regional Center and the service provider for a specific service and time frame, according to the rates for comparable services in the region;
  • Cost Statement in which the rate is established by the CA Department of Developmental Services and is determined by a formula based upon the service provider’s program, allowable cost, client attendance and income: Click link here.
  • Adjusted Rate Model (ARM Level) rates for residential services licensed by the Community Care Licensing division of the CA Department of Social Services. These rates are set by the CA Department of Development Services: Click link here.

San Andreas Regional Center contracts with service providers. Service providers are not employees of the Regional Center or the CA Department of Developmental Services. Service providers are responsible for complying with all State and Federal employment and tax laws. Vendorization is non-transferable. Title 17 California Code of Regulations prohibits service providers from transferring vendorization of their service to another person or entity. The service provider must notify San Andreas Regional Center at least 30 days prior to any change in ownership, Administrator or Program Director, location or in the required license, certificate, registration, credential or permit.

When a change of ownership occurs, the new owner must meet the requirements for vendorization, including all licensing/registration/certification requirements for the service being provided. Service providers must notify the vendoring Regional Center and all user Centers in writing at least 60 days before discontinuing service or making modifications to the program design or service curriculum.


In addition to the requirements specified above, all service providers are required to do the following:

  • Provide access to Regional Center and/or Department of Developmental Services staff, on an announced or unannounced basis, for the purpose of monitoring services and supports purchased by the Regional Center.Regional Center staff shall have access to the provider’s grounds, buildings and service program, and to all related records, including books, computerized data, accounting records and related documentation.
  • Maintain records of services provided to the individuals served by the Regional Center in sufficient detail to verify delivery of the units of service billed. Such records shall be maintained for a minimum of five years from the date of origination or until audit findings have been resolved, whichever is longer. Records must be specific to the date, actual service time, location, nature of services provided, units of service provided and name of the persons served. Attendance data, as specified above, for the billing period shall be submitted to the Regional Center with the billings/invoices.
  • Make available any books and records pertaining to the vendored service, including those of the management organization, if applicable, for audit, inspection or authorized agency representatives. This shall also include only those portions of any personnel records that are necessary to ensure staff qualifications comply with the requirements contained in Title 17, CCR, Sections 56724, and Section 56770 or 56792, as applicable, in order to comply with the monitoring of program standards pursuant to the Welfare and Institutions Code, Section 4691(f).
  • Utilize and be bound by Title 17, Sections 50700 through 50767, and the Welfare and Institutions Code, Section 4648.2, should the service provider elect to appeal any audit findings.
  • Comply with the provisions contained in the Fair Labor Standards Act and the California State Labor Code
  • Not discriminate in the provision of services to the individuals served by the Regional Center on the basis of race, religion, age, disability, sex, or national origin of the consumer, or his/her parents, guardian, or conservator.
  • Provide certification consistent with the Public Contract Code, Sections 10410 and 10411, that the service provider and the agents or employees of the service provider, in the performance of the contracts, are independent contractors and are not officers or employees of the State of California.
  • Bill only for services which are actually provided to the individuals served by the Regional Center and which have been authorized by the referring Regional Center.
  • Not bill for absences of the individuals served by the Regional Center for any nonresidential services.
  • Agree to accept the rate established, revised or adjusted by the Department as payment in full for all authorized services provided to the individuals served by the Regional Center and not bill him/her nor the family, conservator, guardian or authorized representative for a supplemental amount regardless of the cost of providing the authorized service. This shall not preclude the service provider from billing the individual served by the Regional Center or his/her family for services provided which were authorized by the individual or family and which were not authorized by the Regional Center.
  • Comply with all applicable staffing ratio requirements.
  • Be prohibited from being vendored by more than one Regional Center for the same service at the same location.
  • Comply with conflict of interest requirements as determined by the criteria established by Title 17, Sections 54500 through 54535 (Click link here) and the Welfare and Institutions Code, Sections 4626 through 4628 (Click link here).
  • Sign Form DS 1896, Home and Community Based-Services Provider Agreement.
  • Report all Special Incidents as specified in Title 17 Regulations, Section 54327, to the vendoring Regional Center and the Regional Center which provides case management services, as applicable.
  • Promote the rights of the individuals served by the Regional Center and only deny rights in accordance with Title 17, Sections 50500 through 50540 (Click link here).
  • Adopt written internal policies and procedures to resolve grievances of the individuals served by the Regional Center pursuant to the Welfare and Institutions Code, Section 4705.
  • Maintain and keep confidential all information of the individuals served by the Regional Center and utilize such information only as necessary to provide safe and effective services in accordance with the W&I Code, Sections 4515 – 4518 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Notify the vendoring regional center of any additions or changes in the information disclosed on the DS 1891 (7/2011) and submit the information pursuant to requirements of Section 54311(c) (Click link here).
  • Maintain a written description of its organizational structure and operations at the service provider’s business office in accordance with Title 17, Section 54326(b).
  • Vendorization may be terminated by the Regional Center if the service provider is in violation of regulations. Termination may occur when:
    1. The service provider is serving individuals without a current license, credential, registration, certificate, degree or permit that is required for the performance or operation of the service.
    2. Vendorization has been transferred to another person or entity.
    3. The service provider has refused to make available any books and records pertaining to the vendored service.
    4. The service being provided is not the same service that was approved for vendorization.
    5. The service provider is using planned behavior modification interventions that cause pain or trauma.
    6. The service provider is transporting the individuals served by the Regional Center using a driver who does not possess a valid California driver’s license appropriate for the vehicle being driven.
    7. The Regional Center has determined that continued utilization of the service provider’s services threatens the health and safety of the individuals it serves.

A service provider or an applicant has the right to appeal denial of vendorization, termination of vendorization or failure of the Regional Center to comply with regulations in accordance with Title 17, Sections 54380 – 54390. You may review Title 17 California Code of Regulations here. You may review the Lanterman Act, Welfare & Institutions Code here.


To inquire with our Community Services department about becoming a service provider, complete an inquiry form here.


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