POSITION TITLE: SERVICE COORDINATOR
SALARY RANGE: $5,924.00 - $7,206.00 per month in Five Annual Steps
Non-Exempt salary (37.5 hours per week)
Location: San Jose, Salinas, or Watsonville (Please note the location in your resume)
Collective Bargaining Position
[x ] Regular [ x] Full-Time [ ] Temporary [ ] Part-time
Send Resume via e-mail to: Email resume to recruiting@sarc.org
Job Summary: While maintaining good public relations and implementing the goals and vision of the regional center, this position is responsible for providing and coordinating services to consumers in accordance with the provisions of the Lanterman Developmental Disabilities Services Act, and policies established by the San Andreas Regional Center Board of Directors.
Essential Job Functions:
- Gathers data and produces initial and/or ongoing assessments
- Presents assessment data to Interdisciplinary Team (IDT) for eligibility determination
- Coordinates the Person Centered Planning process with consumers and their families
- Develops the Individual Program Plan (IPP) or the IFSP for Early Start.
- Counsels consumers concerning identification and achievement of personal goals
- Advocates with consumers/families to assure provision of needed services
- Initiates and follows up on referrals to existing community resources
- Identifies areas of unmet needs
- Performs tasks which relate to fiscal and accountability requirements
- Provides assistance to existing and in the development of new community services
- Develops and facilitates support groups for consumers and/or their families
- Completes all required caseload documentation
- Develops expertise in accessing generic resources
- Assures that all consumers and families are informed verbally and in writing of their right to appeal every time a decision is made to change, alter, or deny a service
- Knows Title 17 and Title 22 licensing and DDS requirements
- Knows all resources that serve our consumers who reside in various districts
- Intervenes effectively in crisis situations in order to eventually effect stability
- Monitors residential facilities in compliance with Title 17 regulations
- Performs annual and quarterly visits as required.
- Monitors day programs to assure quality programming
- Evaluates conservatorship requests and submits reports to the appropriate parties.
Supervision Exercised: None
Supervision Received: General supervision and direction by the designated Manager.
Education/Experience: A Bachelor’s Degree in social work, rehabilitation counseling or a related field from an accredited college or a Bachelor's Degree in Social Work plus four years of experience. The specific field of study for the Bachelor's Degree and the post Bachelor's years of experience may be waived only by the Executive Director if needed by the agency to meet a special need, e.g. services to specific cultural or monolingual groups.
Special Skills and Knowledge: Knowledge of principles, objectives and techniques of social work; individual and group behavior, human growth, development of family relationships; medical-psycho-socio-economic factors affecting individuals and families; techniques of intervention, referral and follow-up to community resources and facilities and various community organizations, and how to intervene constructively on the client's behalf. Ability to relate in a constructive and enabling manner to a wide variety of individuals and organizations; ability to relate in a positive manner with supervisor, co-workers, and others in the agency and community; establish and maintain rapport with clients and their families; prepare and present oral and written reports; maintain case records in a clear, concise, appropriate and timely manner.
Other: Use of an automobile, possession of a valid driver's license and automobile liability insurance for the minimum amount prescribed by law, OR ability to provide for independent transportation.
MONTHLY STIPEND FOR BILINGUAL SPEAKING!
No phone calls please
JOB SUMMARY: A person in this position performs quality assurance activities in support of SARC’s Quality Assurance department.
Essential Job Functions:
- Visit service provider programs and complete Unannounced Visits and Facility Monitoring visits and reports for various service types, including but not limited to residential care facilities, Family Home Agencies (FHA), Enhanced Behavioral Support Homes (EBSH), Community Crisis Homes (CCH), Adult Residential Facilities for Persons with Special Health Needs (ARFPSHN).
- Produce Facility Monitoring reports, Unannounced Visit reports, Quality Assurance Reviews, Corrective Action Plans, Immediate Danger Reports, Sanctions, and correspondence, and file material as needed.
- Coordinate with SARC case management, SARC BCBA team, SARC Health Services Unit to arrange and facilitate EBSH, CCH, and ARFPSHN Quality Assurance Reviews.
- Coordinate with DDS and lead any reviews with DDS for EBSH/CCH and FHA.
- Report concerns and issues arising from quality assurance reviews to SARC Directors.
- Act as the subject matter expert for Home and Community Based Services (HCBS) Final Rule.
- Facilitate completion of provider HCBS Final Rule self-assessments.
- Conduct on-site assessments with service providers (averaging 2 to 4 visits per week) in order to provide technical assistance for compliance to the HCBS Final Rule.
- In cooperation with DDS, determine which programs may qualify for “Heightened Scrutiny” under the HCBS Final Rule.
- Collaborate with other SARC departments to revise policies, procedures and forms to ensure compliance with the HCBS Final Rule.
- Attend local and statewide meetings with HCBS counterparts in other Regional Centers to exchange information.
- Collect, maintain and disseminate data as required regarding all HCBS Final Rule activities to SARC staff and community partners.
- Maintain a variety of ticklers and listings as required.
- Responsible for gathering data to compile CAP monthly report for the Program Managers. Maintain a tickler system to ensure that CAPs receive the necessary follow-up and closure.
- Coordinate visits relating to Quality Assurance and facility monitoring.
- Excellent customer service to all departments, vendors, and staff.
- Assist with Special Incident Reports, as needed per Standard and Compliance/Quality Assurance issues.
- Attend and provide support for relevant meetings, including Mortality, Let’s Talk, Quality Assurance Advisory, Residential and Day program round table, etc.
- Support special projects, which could include corrective action follow up, quality control issues, unannounced visits designed to monitor quality, etc.
- Other related job duties as assigned.
Supervision Exercised: None
Supervision Received: Standards Compliance Coordinator
EDUCATION/EXPERIENCE: A Bachelor’s Degree required from an accredited college plus two years of experience with a concentration in project management, quality assurance, social work or related field.
Special Skills and Knowledge:
- Attention to detail and strong organizational skills.
- Ability to remain calm in high pressure situations.
- Knowledge of analytical techniques and report preparation.
- Demonstrated ability to write effectively.
- Ability to utilize computer skills, especially Excel and Word, for the collection, input, and analysis of data, and producing reports.
- Excellent ability to communicate with various segments of the community.
- Ability to work effectively with diverse teams and collaborate with various stakeholders.
- Ability to interpret and understand regulation, statute, and other complex legal language.
Other: Use of an automobile, possession of a valid driver's license and automobile liability insurance for the minimum amount prescribed by law, or ability to provide for independent transportation.
Send Resume via e-mail to: Email resume to recruiting@sarc.org
No phone calls please
Job Summary: While maintaining good public relations with community and implementing the vision of the Agency, this position handles secretarial and clerical responsibilities of specific professional staff members.
Responsibilities: An employee in this classification is responsible for the following duties: typing correspondence, memos, forms and reports from dictated notes or handwritten copy using a computer; reviewing documents and forms to assure completeness and accuracy; answering telephone console, taking messages and directing calls to appropriate staff; distributing mail; maintaining appointment calendars; making arrangements for meetings; scanning and maintaining manuals, files and records; updating data stored in the computer system; other clerical/secretarial assignments as assigned.
Education/Experience: Training and experience equivalent to completion of twelfth grade. Three years of clerical/secretarial work experience. Will consider education in lieu of experience, 2 years college equal 1 year experience.
Special Skills and Knowledge: Knowledge Microsoft Office, office practices and procedures; English, spelling and grammar; ability to type accurately at a rate of not less than 55 words per minute using a computer. (Preference will be given to any applicant with experience utilizing computer equipment in a clerical/secretarial position.) Ability to do secretarial/clerical work involving a degree of independent judgment and requiring accuracy and speed. Knowledge of dictating equipment and how to transcribe. Ability to work cooperatively with others. Knowledge of medical terminology helpful.
Send Resume via e-mail to: Email resume to recruiting@sarc.org
Billingual in Spanish
No phone calls please