職位名稱： 服務協調員
工資範圍： $5,924.00 - $7,206.00 per month in Five Annual Steps
非豁免工資（每週 37.5 小時）
地點： 聖何塞、薩利納斯或沃森維爾 （請在簡歷中註明所在位置）
集體談判立場
[x] 正規 [x] 全職 [] 臨時 [] 兼職
通過電子郵件發送簡歷至： 將簡歷電郵至 招聘@sarc.org
工作總結： 在維護良好的公共關係和實施區域中心的目標和願景的同時，該職位負責根據《蘭特曼發育障礙服務法》的規定以及聖安地列斯區域中心委員會制定的政策為消費者提供和協調服務董事。
基本工作職能：
- 收集數據並進行初始和/或持續評估
- 向跨學科團隊 (IDT) 提供評估數據以進行資格確定
- 與消費者及其家人協調以人為本的規劃流程
- Develops the Individual Program Plan (IPP) or the IFSP for Early Start.
- 就個人目標的確定和實現向消費者提供諮詢
- 倡導消費者/家庭以確保提供所需的服務
- 啟動並跟進對現有社區資源的推薦
- 確定未滿足需求的領域
- 執行與財政和問責制要求相關的任務
- 為現有和開發新的社區服務提供幫助
- 為消費者和/或其家人發展和促進支持團體
- 完成所有必需的案例文件
- 發展訪問通用資源的專業知識
- 確保每次做出更改、改變或拒絕服務的決定時，所有消費者和家庭都被口頭和書面告知他們上訴的權利
- 了解 Title 17 和 Title 22 許可和 DDS 要求
- 了解為居住在不同地區的消費者提供服務的所有資源
- 有效干預危機局勢以最終實現穩定
- 根據 Title 17 規定監控住宅設施
- Performs annual and quarterly visits as required.
- 監控日間節目以確保節目質量
- Evaluates conservatorship requests and submits reports to the appropriate parties.
監督行使： 沒有任何
監理收到： 由指定經理進行一般監督和指導。
教育/經驗： 從認可的大學獲得社會工作、康復諮詢或相關領域的學士學位，或者社會工作學士學位加上四年的工作經驗。如果機構需要滿足特殊需要，例如為特定文化或單一語言群體提供服務，則只有執行董事才能放棄學士學位的特定學習領域和學士學位後的多年經驗。
特殊技能和知識： 了解社會工作的原則、目標和技術；個人和群體行為、人的成長、家庭關係的發展；影響個人和家庭的醫療-心理-社會-經濟因素；干預、轉介和跟進社區資源和設施以及各種社區組織的技術，以及如何代表客戶進行建設性干預。能夠以建設性和有利的方式與各種各樣的個人和組織建立聯繫；能夠以積極的方式與主管、同事以及機構和社區中的其他人建立聯繫；與客戶及其家人建立並保持融洽關係；準備和提交口頭和書面報告；以清晰、簡明、適當和及時的方式保存病例記錄。
其他： 使用汽車，擁有有效的駕駛執照和法律規定的最低金額的汽車責任保險，或提供獨立運輸的能力。
講雙語的每月津貼！
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JOB SUMMARY: A person in this position performs quality assurance activities in support of SARC’s Quality Assurance department.
基本工作職能：
- Visit service provider programs and complete Unannounced Visits and Facility Monitoring visits and reports for various service types, including but not limited to residential care facilities, Family Home Agencies (FHA), Enhanced Behavioral Support Homes (EBSH), Community Crisis Homes (CCH), Adult Residential Facilities for Persons with Special Health Needs (ARFPSHN).
- Produce Facility Monitoring reports, Unannounced Visit reports, Quality Assurance Reviews, Corrective Action Plans, Immediate Danger Reports, Sanctions, and correspondence, and file material as needed.
- Coordinate with SARC case management, SARC BCBA team, SARC Health Services Unit to arrange and facilitate EBSH, CCH, and ARFPSHN Quality Assurance Reviews.
- Coordinate with DDS and lead any reviews with DDS for EBSH/CCH and FHA.
- Report concerns and issues arising from quality assurance reviews to SARC Directors.
- Act as the subject matter expert for Home and Community Based Services (HCBS) Final Rule.
- Facilitate completion of provider HCBS Final Rule self-assessments.
- Conduct on-site assessments with service providers (averaging 2 to 4 visits per week) in order to provide technical assistance for compliance to the HCBS Final Rule.
- In cooperation with DDS, determine which programs may qualify for “Heightened Scrutiny” under the HCBS Final Rule.
- Collaborate with other SARC departments to revise policies, procedures and forms to ensure compliance with the HCBS Final Rule.
- Attend local and statewide meetings with HCBS counterparts in other Regional Centers to exchange information.
- Collect, maintain and disseminate data as required regarding all HCBS Final Rule activities to SARC staff and community partners.
- Maintain a variety of ticklers and listings as required.
- Responsible for gathering data to compile CAP monthly report for the Program Managers. Maintain a tickler system to ensure that CAPs receive the necessary follow-up and closure.
- Coordinate visits relating to Quality Assurance and facility monitoring.
- Excellent customer service to all departments, vendors, and staff.
- Assist with Special Incident Reports, as needed per Standard and Compliance/Quality Assurance issues.
- Attend and provide support for relevant meetings, including Mortality, Let’s Talk, Quality Assurance Advisory, Residential and Day program round table, etc.
- Support special projects, which could include corrective action follow up, quality control issues, unannounced visits designed to monitor quality, etc.
- Other related job duties as assigned.
監督行使： 沒有任何
監理收到： Standards Compliance Coordinator
EDUCATION/EXPERIENCE: A Bachelor’s Degree required from an accredited college plus two years of experience with a concentration in project management, quality assurance, social work or related field.
特殊技能和知識：
- Attention to detail and strong organizational skills.
- Ability to remain calm in high pressure situations.
- Knowledge of analytical techniques and report preparation.
- Demonstrated ability to write effectively.
- Ability to utilize computer skills, especially Excel and Word, for the collection, input, and analysis of data, and producing reports.
- Excellent ability to communicate with various segments of the community.
- Ability to work effectively with diverse teams and collaborate with various stakeholders.
- Ability to interpret and understand regulation, statute, and other complex legal language.
其他： Use of an automobile, possession of a valid driver's license and automobile liability insurance for the minimum amount prescribed by law, or ability to provide for independent transportation.
通過電子郵件發送簡歷至： 將簡歷電郵至 招聘@sarc.org
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工作總結： While maintaining good public relations with community and implementing the vision of the Agency, this position handles secretarial and clerical responsibilities of specific professional staff members.
Responsibilities: An employee in this classification is responsible for the following duties: typing correspondence, memos, forms and reports from dictated notes or handwritten copy using a computer; reviewing documents and forms to assure completeness and accuracy; answering telephone console, taking messages and directing calls to appropriate staff; distributing mail; maintaining appointment calendars; making arrangements for meetings; scanning and maintaining manuals, files and records; updating data stored in the computer system; other clerical/secretarial assignments as assigned.
教育/經驗： Training and experience equivalent to completion of twelfth grade. Three years of clerical/secretarial work experience. Will consider education in lieu of experience, 2 years college equal 1 year experience.
特殊技能和知識： Knowledge Microsoft Office, office practices and procedures; English, spelling and grammar; ability to type accurately at a rate of not less than 55 words per minute using a computer. (Preference will be given to any applicant with experience utilizing computer equipment in a clerical/secretarial position.) Ability to do secretarial/clerical work involving a degree of independent judgment and requiring accuracy and speed. Knowledge of dictating equipment and how to transcribe. Ability to work cooperatively with others. Knowledge of medical terminology helpful.
通過電子郵件發送簡歷至： 將簡歷電郵至 招聘@sarc.org
Billingual in Spanish
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