The Quality Assurance Team is designed to ensure that Community Care Facilities (CCF) are providing quality services to our consumers and that the facility / vendor is in compliance with Title 17 Regulations. The Quality Assurance Team evaluates adult day care facilities and investigates any complaints or concerns that may be a violation of consumer rights and / or is a health and safety issue. The QA Team also provides technical assistance.

The Quality Assurance Advisory Committee (QAAC) recommends that a Certificate of Achievement be given to any CCF that meets the following criteria. This certificate is signed by the Executive Director and the Standards Compliance Coordinator of San Andreas Regional Center.

To view the Quality Assurance Team Evaluation (QATE) Process, please click HERE.

QUALITY ASSURANCE FORMS:

Criteria for Receiving a Certificate of Achievement for Community Care Facilities

  1. Must be able to demonstrate that consumers are benefitting from current living arrangement through IPP, collateral contacts, and consumer interview.
  2. Facility documentation required by Title 17 Regulations must be well organized, current, and complete.
  3. The facility plant must be clean and well maintained and the facility must have an adequate food supply.
  4. The Administrator and direct care staff must demonstrate knowledge of program services, consumer needs, and Title 17 Regulations. In addition, both must know how to assist consumers with medication, demonstrate knowledge of required reporting such as Special Incident and Consumer Abuse. The Administrator and staff must also be capable of responding to medical and safety emergencies.
  5. The facility must have corrected any deficiencies by 5:00 p.m. on the date of the QA Team Evaluation.

 

The Certificate of Achievement will be reinstated August 3, 2015
Criteria for Receiving a Certificate of Achievement for Community Care Facilities:
1. Must be able to demonstrate that consumers are benefitting from current living arrangement through IPP, collateral contacts, and consumer interview.
2. Facility documentation required by Title 17 Regulations must be well organized, current, and complete.
3. The facility plant must be clean and well maintained and the facility must have an adequate food supply.
4. The Administrator and direct care staff must demonstrate knowledge of program services, consumer needs, and Title 17 Regulations. In addition, both must know how to assist consumers with medication, demonstrate knowledge of required reporting such as Special Incident and Consumer Abuse. The Administrator and staff must also be capable of responding to medical and safety emergencies.
5. The facility must have corrected any deficiencies by 5:00 p.m. on the date of the QA Unit Facility

Monitoring.

2015 Certificate of Achievement Recipients
Technical Assistance for Vendors: The Quality Assurance Department is responsible for providing technical assistance to vendors on an as-needed basis. Topics may include: Title 17 Regulations, Organization of Record Keeping, Personal & Incidental Money, Staffing Schedule, and Consultation Hours. If you are a vendor of San Andreas Regional Center who would like to request Technical Assistance, please contact Hazel Jordan at (408) 341-3486 or sahazel@sarc.org.
If you are a consumer, family member, vendor, or other interested party and like to participate in Facility Monitoring as a volunteer, please contact Hazel Jordan.
Hazel maybe contacted at (408) 341-3486 or by email at sahazel@sarc.org
The fax number for the QA unit is: (408) 376-0586