Q: What type of invoice applies to me as a provider?  How do I receive my payment in a timely manner?
A: There are three types of billing processes, each with its own type of invoice: paper invoices, E-attendance, and E-billing. 

Paper Invoices
For the Service Providers’ convenience, paper invoices containing pre-printed vendor specific information are mailed out by the 23rd of each service month so that all applicable providers receive their paper invoices no later than the first of the following month. Completed invoices must be received by San Andreas by the 5th working day of the following month. Paper invoices are primarily used by parent providers and agency providers that prefer paper invoices.

(Example: For services provided in January, a Parent Provider should submit their invoice to San Andreas by the 5th working day of February in order to receive timely payment.)

E-Attendance
E-attendance is an electronic billing system used by larger agency providers such as day programs and transportation providers. The invoice is sent via email on an Excel spreadsheet. Attendance is completed by the provider on the Excel spreadsheet and is sent back to San Andreas via email by the 5th working day of the month in order to receive timely payment.

(Example: For services provided in January, the Provider should submit their invoice to San Andreas by the 5th working day of February in order to receive timely payment.)

E-Billing
E-Billing is an electronic on-line billing program used by service providers to complete attendance information and submit their monthly invoice via the internet. Invoices are to be submitted by the 4th working day of the following month in order to receive timely payment. We encourage agency providers to use E-billing invoices.

(Example: For services provided in January, the Provider should submit their invoice to San Andreas by the 4th working day of February in order to receive timely payment.)

Q: What if a Service Provider does not submit their invoice by the 5th working day of the following month?

A: Payment will normally occur in the following month.

Q: If I correctly submitted my invoice by the 5th working day of the following month and am concerned that I did not receive my check in the mail on time, what should I do?

A: If your check is not received after five business days after the date of mailing (the 14th of the month), call the regional center at (408) 374-9960.